Return Policy

If for any reason you are unsatisfied with your purchase, you may request in-store credit of your digital download purchase within 7 days of your purchase. As with most digitally delivered software products, full refunds on digital downloads are not accepted once an activation key has been revealed to you and/or you have activated the game.

Refunds may be exceptionally offered if customer service has determined the customer’s refund request is reasonable (for example, proof that the game does not run on your PC/Mac).

European customers: If you live in the EU, revealing your key or activating the game in your MacGameStore/WinGameStore account means you waive your right to cancel your purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 if the performance of our services has begun (for example, if the activation key has been disclosed to you).

Any game purchased with in-store credit cannot be returned for another in-store credit.

 

Sale is Final Exceptions: Due to contract obligations, NO REFUNDS, CREDIT OR RETURNS will be accepted for any games that are marked as “Final Sale”.

 

Pre-Order Exception: By request, a pre-order purchase may be cancelled before the game is released and delivered to you (a fulfilled order no longer falls under this exception). 

Back-Order Exception: By request, a back-order purchase may be cancelled before the order is fulfilled. 

 

EA, SEGA, & Blizzard Games Exception: Due to contract obligations, NO REFUNDS, CREDIT OR RETURNS will be accepted for any Electronic Arts (EA), SEGA, or Blizzard digital downloads.

Adding Funds to Wallet Exception: No refunds will be issued for any funds transferred to a MacGameStore/WinGameStore Wallet. Transfer is final upon order completion.

 

Circumventing Region Restrictions: Placing an order using an anonymous IP/VPN of a different country can cause complications during redemption and launching of region-blocked games. Those complications, through your actions to circumvent region restrictions, will not be the responsibility of this store; We will not honor a return/refund request.