There are a few factors as to why a download fails or does not install. Please try these suggestions:
- Ensure your Internet connection is stable, especially on wifi. If you are on wifi, try a direct connection to your Mac.
- Please check to see that you have enough free hard drive space on your hard drive. If the download is, say, 10 GB, please make sure you have at least 30 GB of free space.
If the problem persists, please contact support for additional help.